At Swasti Prakashan Sansthanam, we value your trust and strive to provide a smooth and satisfying shopping experience. Each piece is crafted with care, and we ensure fair and transparent policies for cancellations and refunds.

1. Order Cancellation
Orders can be cancelled within 24 hours of placing the order or before it is shipped (whichever is earlier).
Once the order has been shipped, cancellation requests will not be accepted.
To cancel your order, please contact our support team with your order details.

2. Return Eligibility
We accept returns under the following conditions:

• The product is unused, unwashed, and in original condition
• All tags, packaging, and invoices are intact
• Return request is raised within 48 hours of delivery

3. Non-Returnable Items

• Customized or made-to-order products
• Items purchased during special sales or clearance (if mentioned)
• Products damaged due to misuse or improper handling

4. Refund Process
Once the returned product is received and inspected, your refund will be initiated.
Refunds will be processed within 5–7 business days after approval.
The amount will be credited to your original payment method.

5. Refund Mode

• Prepaid orders: Refunded to the original payment source
• Cash on Delivery (if applicable): Refund will be processed via bank transfer or store credit

6. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item:

• Inform us within 48 hours of delivery
• Share clear photos/videos as proof
  We will arrange a replacement or full refund at no extra cost

7. Shipping Charges
Shipping charges are non-refundable, unless the return is due to our error (damaged/incorrect product).

8. Delays in Refund
Refund timelines may vary depending on your bank or payment provider.
If you haven’t received your refund within the expected time, please contact us.

9. Contact Us
For cancellation, return, or refund-related queries, feel free to reach out to our support team. We are always happy to assist you.